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Privacy Policy

Last updated: 22 July 2026

Privacy Policy - Pharmacy Weight Loss Holyhead

Pharmacy Weight Loss Holyhead | GPhC Registration No: 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information in accordance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Holyhead is a GPhC registered online pharmacy weight loss clinic serving patients in Holyhead, UK. We act as the data controller for all personal information collected through our services. Our GPhC registration number is 9012511.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following types of information:

Personal Information: Full name, date of birth, home address, email address, and phone number.

Health Information: Medical history, current medications, weight, height, BMI, and any relevant health conditions you disclose during your consultation.

Payment Information: Billing details processed securely through our payment provider. We do not store full card details on our systems.

Technical Information: IP address, browser type, device information, and how you interact with our website, collected automatically when you visit us.

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and for our pharmacist to review and approve your order before dispensing. Once approved, we aim to deliver your medication within 1 working day.

To communicate with you regarding your order, prescription status, or any clinical concerns related to your treatment.

To maintain accurate patient records as required by GPhC standards and UK pharmacy regulations.

To process payments securely and prevent fraudulent transactions.

To improve our website and services based on how users interact with our platform.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and, where required, your explicit consent for processing sensitive health data.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

Essential Cookies: Required for the website to function correctly, including maintaining your session during checkout.

Analytics Cookies: Help us understand visitor behaviour so we can improve our services. These are only placed with your consent.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to deliver our services:

Delivery Partners: Your name and address are shared with our courier service to fulfil your order within the agreed timeframe.

Payment Processors: Secure third-party payment providers handle your billing information in compliance with PCI DSS standards.

Healthcare Professionals: In clinical situations where your safety requires it, relevant health information may be shared with your GP or other healthcare providers.

Regulatory Bodies: We may be required to share information with the GPhC, MHRA, or law enforcement agencies where required by law.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from your last interaction with us, in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights regarding your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where applicable, or object to how we process your information. You may also request that we restrict processing in certain circumstances.

To exercise any of your rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Holyhead

Email: info@pharmacyweightloss.co.uk

Phone: (+44) 116 4646009

GPhC Registration No: 9012511